Residential Field Apprentice - West Hertfordshire


Location: Watford


Salary: £12,500 per annum, with an increase to £17,500 at 6 months subject to performance, plus performance related bonus during later months within the scheme.

Residential Field Apprentice

Location - West Herfordshire

Start date - May and September 2018

£12,500 per annum, with an increase to £17,500 at 6 months subject to performance, plus performance related bonus during later months within the scheme.

Hours of work - 3 week rotational shift pattern, 37.5 hours a week comprising of X3 10hr shifts and X1 7.5hr shift.

Join and you’ll be part of the Virgin Media family. We’re offering a fantastic opportunity to join our 2018 Apprenticeship scheme as a Residential Field Apprentice. On this Apprentice programme you’ll combine real work with studying for an NVQ level 2 or 3 in Communication Technology at our state of the art training facilities with lots of support along the way.

Being buddied up with an experienced technician, and guidance from other departmental colleagues, you’ll learn how to install and repair all of our products by visiting customers in their homes. Providing an amazing service to our customers is the aim here, you’ll learn how to provide advice to ensure our customers get the very best performance from their products and the skills to make sure everything’s working as it should be - all of this in just 15- 18 months.

So, what do we need from you? Passion and determination are important - you’ll need to work hard and see the training through. An interest in digital technology is key (you’re already a whizz with your mobile phone), along with a desire to deliver excellent customer service, acting as a true Virgin Media ambassador. You will need to feel comfortable working at heights, in all weathers and with hand and power tools. Once you’ve found your feet, the role can involve attending call-outs on your own so the ability to feel comfortable working independently and possess strong people skills to enable you to interact with our customers is a must. Also, we ask that you are happy with working on a shift rota, including some weekends.

Qualification wise, we’d like you to have GCSEs in English and Maths at grade C or above, or QCF Level 1 IT professional, or an equivalent qualification. Not to worry if you don’t, you can still apply and we’ll support you in achieving these qualifications as part of your individual learning programme. Finally, you will need a full manual UK driving licence.

At Virgin Media, you can trust us to do the right thing by you. We’re a great place to work - and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and cable products. Once you’ve completed your Apprenticeship you’d be welcomed into the team as a permanent fully fledged Technician, with a salary to match. The vans are ready, all that’s missing is you!

We run regular group web chats about our Residential Field Apprentice opportunities where we share more information about the role, Virgin Media as an employer and provide a forum where you can ask us questions - either via private message or public chat. To register for a future event visit

Come and be a part of something special - Join us!

We particularly welcome applications from females as we are passionate about achieving a gender balanced workforce across all areas of our business.