HR Change Specialist - 12 month FTC


Location: Hook


Change Specialist - 12 month Fixed Term Contract


We have an exciting opportunity for a Change Specialist to join Virgin Media on a 12 month fixed term contract.

Reporting into the People and Transition Manager, the purpose of this job is to support and manage the delivery of programme and project activity, predominantly on the global Workday HRIS implementation whilst focussing on the people side of change. The role holder will play a key role in ensuring that activity is complete and changes to: technology, data, job roles, process, policy, skills and knowledge are well understood across the business. They will work with the People and Transition Manager and colleagues from across the Liberty Global family (primarily VMUK and Ireland) to minimise resistance and maximise adoption to new ways of working.
Within this role your duties will be wide ranging, but ultimately you will be responsible for:
* In conjunction with the People Team, plan, design and deliver programme and project activity against agreed objectives, timescales, and quality standards whilst ensuring exceptional
customer experience
* Work in collaboration with key stakeholders across the UK and Ireland including People
Directors, People Business Partners, Employee Shared Services and wider People Teams,
Managers in the Business, People Operations Management to ensure excellent project delivery
is provided to the business and that each people experience is consistent and high quality
* Work with the PMO, communication team and off-shore partners to ensure visibility and the
management of communications relating to activity
* Maintain the People Operations process library, documentation and knowledge management
for all activity to ensure the integrity and on-going delivery of these activities. Ensure that all
project documentation meets the agreed standard of quality.
* Identifying and managing all aspects of risk, issues and appropriate from a customer, strategic,
cost, and operational standpoint and feed into PMO where appropriate
* Working with the People and Transition Manager and colleagues identify change impacts and
mitigations to minimise resistance and encourage high levels of user adoption to new ways of
* Contribute and support in the development of local change impact and readiness reports
* Working with Business Analyst colleagues to understand the approach to continuous
improvement and process mapping (and on occasion supporting this activity if required)
* Working closely with PMO and Project Delivery Team to ascertain impacts on the existing
Roadmap to ensure the mitigations are assessed and documented.
* To identify, manage and liaise with key stakeholders (individuals and groups), tailoring
communications requirements as appropriate
* Guide stakeholders on approach to delivery of project tasks, by understanding business needs
and cross functional impacts
* Utilise and update stakeholder mapping and tools, and deploy best practices for the successful
delivery of projects, high quality customer experience and to best promote the team and overall
* Implement solutions to drive continuous improvement against agreed objectives, timescales,
quality standards and customer experience
* Responsible for the delivery of projects / initiatives to drive continuous improvement to People
So what are we looking for?

The successful candidate for this role will be an experienced HR professional within change management with excellent communications skills and stakeholder management, with the following skillset:
* Experience in using Prince 2 project methodology or Project management equivalent
qualification with relevant service / process improvement, experience at an appropriate level
* Demonstrable experience of People and Change roles in similar programmes and projects
* Negotiation, influencing and conflict management experience
* Ability to identify and understand project risks
* Understanding of process improvement methodologies
* Ability to deal with conflicting priorities and uncertainty
* Sound commercial awareness and is forward looking
* Experience of working with stakeholders at all levels across multiple functions
* High level of comfort with working in complex and ambiguous environments: if you prefer the
expected and a clear plan that never changes then this is definitely not the role for you!
So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a programme to extend our ultrafast broadband network and brilliant Virgin TV to 17 million homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.
Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension and of course, discounts across Virgin Media products ad Virgin brands!
Come and be a part of something special. Join us!