Planning and Performance Analyst

Manchester

Location: Manchester

Consumer

Planning and Performance analyst
Manchester - Wythenshawe - City House
Salary up to £45,000 basic salary depending on experience plus amazing benefits

This is an exciting time to join Virgin Media as a Planning and Performance analyst - Retain where it will be your role to input into the customer base projection which drives the UK revenue forecast
*Planning and Performance analyst’s help in the pro-active tracking and management of the customer base projection upon which financial, sales, marketing, services, install resource and commercial decisions are based.
*This role is the analyst responsible for alignment of operations volume KPI through consumer finance cost and revenue
Principle Responsibilities
*Analyse link between call volumes and operational volume and revenue performance.
*Analysis of revenue dilution per call, understanding key drivers and finding ways to improve.
*Working alongside the operation and commercial base trading team to optimise trading performance from both a volume and value perspective.
*Setting operational in life KPI targets and managing performance against them.
*Establishing targets to drive in life ARPU and analysing performance Vs plan and business decisions taken / future options. Utilising end of offer schedule to support forecast.
*Support delivery of monthly performance pack for leadership team covering KPI.
*Provide weekly analysis of operational and financial performance for ED Consumer Operations and Directors.
*Ensure frontline costs for delivering volume plan are aligned between finance and the operation.
*Build relationships with key finance and operational stakeholders.
Key Interfaces
*Consumer finance
*Operations directors
*Head of base trading
*Commercial base trading team
Required critical behaviours
*Excellent communication skills
*Highly numerate with attention to detail
*Resilience - ability to work under pressure to tight deadlines
*Passionate - self-motivated with a highly proactive approach
*Good commercial awareness
*Pro-active and able to work across multiple functions and departments
Required key skills (functional / technical)
*Highly numerate with ability to take large datasets and distil into useful insight which guide operational or commercial change
*Fluent in Transact SQL (TSQL using Microsoft SQL Server)
*Ability to use both SQL Server Management Studio and Visual Studio
Required Qualifications/Experience
*Microsoft SQL transact knowledge (TSQL) particularly using Microsoft SQL Server Management Studio (SSMS)
*Visual Studio experience particularly SSIS for data management (desirable)
*Analytical and commercial experience / statistical qualifications
*Finance background with understanding of key terminology would be advantageous Advanced Excel with experience of business modelling an advantage
*Microsoft Access and advanced Excel with experience of business modelling an advantage
Being part of a Virgin company means we don’t just want to be proud of what we do, we also want to love how we do it. Virgin Media values are used to inform and measure the behaviours that our people are expected to demonstrate when delivering against their objectives.
Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, and of course, discounts across Virgin Media products ad Virgin brands!
Come and be part if something special Join us!
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