Commercial Manager, Base Trading

London - West

Location: Hammersmith


Salary: £40,000 - £50,000

Commercial Manager, Base Trading

Hammersmith, London W6 8BS

£40,000 - £50,000 plus excellent benefits

We are looking for a talented commercial analysis professional that is looking for a challenging role in a fast-moving, progressive working environment. The role of Commercial Manager in our base trading team is newly created and is at the core of development plans in the wider department.

Our commercial function acts as the architect of our revenue growth through customer value propositioning, base management, customer strategy, pricing and forecasting. The team works cross-functionally to lead process design which creates our portfolio of profit-maximising products and bundles leading to growth in operating cash flow, increases our NPS and optimises ROI.

The role

The role sits within our base trading team and is responsible for the design, recommendation and implementation of Virgin Media’s home-movers strategy and trading performance. Working across the business to develop plans to both grow revenue and retain customers, identify risks/opportunities and implementing propositions to respond to the changing market and trading conditions

Specifically, this will involve
* Optimising plans for home movers’ commercial performance including revenue, volume, ARPU, product attach rates and tier mix
* Working closely with the customer analytics team to understand the demographic segmentation, current product set and needs of Virgin Media’s prospective movers and design targeted approaches for each
* Stakeholdering with operational leadership for movers channel, supporting them in understanding performance and driving change into the channel
* Providing weekly updates on commercial trading performance, identifying risks and opportunities and proposing changes to improve performance across the business
* Working closely with competitor intelligence team to assess competitive landscape and anticipate risks and opportunities to Virgin Media, design appropriate propositions to respond
* Financial modelling and development of business cases to support proposed propositions
* Liaising with the delivery team to ensure quality implementation of identified propositions
* Supporting systems implementation teams in understanding commercial implications of new system roll out in Movers channel
* Planning time frame for the team is generally 0 to 6 months i.e. the next two quarters

Essential knowledge and experience
* You’re analytical and financial savvy, able to evaluate numbers and details to make robust and commercially valid decisions.
* Strong commercial acumen and detailed understanding of the industry and key issues affecting our business
* Adept at operating in ambiguity and stepping outside the status quo with bold and original ideas that create growth
* Ability to see beyond the task to the overall purpose and engage people around a strategy, creating an energising and rewarding environment to work in

* Empathetic, approachable, and fair in dealings with colleagues at all levels - demonstrates a strong team mentality and able to build and maintain open and honest communication at all levels

* Ability to exercise judgement to make timely and sound decisions regarding highly complex and broad scope issues as they relate to both people and the business

* Ability to lead and take responsibility and ownership of matters: delegating, constructively managing conflicting priorities under pressure, and maintaining a professional and positive manner to enable teams to deliver results
* Tenacity in delivering results and driving projects to completion
* Commitment to self development
* Outstanding stakeholder management skills showing empathy, approachability and a fair considered approach when dealing with colleges
* An attitude that reflects Virgin Media’s culture and promotes creativity, optimism, zest and considered risk taking to deliver simple and credible solutions
* Ability to see beyond the task and engage people around a strategy, creating an energising and rewarding environment to work in

* Prior cable, telecoms, Pay TV or mobile experience is a plus but not key for this role

We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products ad Virgin brands!

We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged.

Come and be a part of something special. Join us!