European Vendor Manager


Location: Hook

Technology & Innovation

European Vendor Manager

Bartley Way - Hook, Hampshire

Competitive Salary + up to 15% bonus & great benefits

This is an exciting time to join Virgin Media as a European Vendor Manager within our Technology & Innovation division. You will be responsible for managing the portfolio of partners with the objective of ensuring all services provided by our partners are fit for purpose and cost effective and where appropriate in line with ITIL best practice.

So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a £billion programme to extend our ultrafast broadband network and brilliant Virgin TV to millions homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.

Job Responsibilities
* To co-ordinate and service manage, in-line with ITIL best practice where appropriate, a portfolio of partners to ensure that they perform against set criteria / KPI’s, as set out in the relevant contract. To ensure that the services provided by the partners is fit-for-purpose and delivers against Virgin Media’s requirements.
* To own the content of all service schedules (contracts) ensuring that any updates or changes are reflected once agreed and signed-off as part of our contractual governance procedures.
* Develop SMART KPI’s that measure the performance of our partner’s ensuring that any contracted services are fit-for-purpose and value for money.
* Continually review the contracts and the services with internal stakeholders to ensure that Virgin Media get value for money; that the services are delivered in-line with the terms stated and to the satisfaction of our internal customers.
* Chair regular partner Review Meetings with the support of stakeholders with our partners account team to report and review their performance. The main focus of the meeting will be on their overall performance in delivery of services and compliance to the relevant contracts.
* Act as a point of contact for our internal stakeholders in regards to any partner related issue, where needed drive service improvement plans with the various stakeholders and escalate internally and externally (partner’s management) when performance is impacting Virgin Media.
* Build and maintain effective relationships at all levels within the Virgin Media and T&I organisations to ensure the any agreements for specific partners are fully communicated, understood and accessible to internal stakeholders.

* Build a partner strategy which targets all aspects of services provided by Virgin Media’s partners to drive performance for the benefit of Virgin Media. This will include, but is not limited to, the continuous improvement of the suppliers services, cost reduction, cost avoidance, due diligence, utilisation and assessment of external market and partner bench marking information, in-source/outsource options and joint initiatives with other external companies.
* Take responsibility for raising all necessary purchase orders, for your portfolio of partners, for payment of services in-line with the terms of the contract.
* Ensure that all purchase orders are tracked against the budget and reported using the agreed tools and reporting methodology.

* To build relationships and working practices to work "hand in glove" with procurement, finance & legal ensuring that all processes follow the company governance requirements

Key Requirements

* Degree level or equivalent in a Partner Management related qualification covering business studies, finance, sourcing and service management, or demonstrable experience within similar environments.

* 3 years proven experience in Telecoms, Cable or similar industry.
* Management of a variety of size of partners delivering mixed services, from support contracts through to outsource service contracts.

* Experience and appreciation of working in a customer focused environment essential.
* Process definition and implementation experience
* Strong PC Skills
* Proven ability to communicate effectively (verbally and written) with internal and external audiences at all levels
* Flexible and tenacious approach to work
* Commercial acumen.

Personal attributes
* Ability to interface at the most senior levels (Director, MD, COO…) internally and externally within the Procurement, customer groups or peer operator groups.
* Strong relationship building, collaboration and influencing skills.
* Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales.

* High personal integrity and strong leadership qualities