Sales Services Advisor - Full Time - Nottingham

Nottinghamshire

Location: Nottingham

Consumer

Salary: £18,225 OTE (£14,625 Basic & £3,600 OTC, plus amazing benefits!)

Sales Services Advisor - Nottingham

Start Date - two start dates available; 26th February & 19th March 2018

Full Time role working 37.5 hours per week. 3 week rotational shift pattern which includes 1 in 3 Saturday’s. Shifts will be between the hours of 9am - 8pm Monday - Saturday

Virgin Media have some exciting Full Time Sales Services Advisor opportunities available in our amazing contact centre in Nottingham.

Providing TV, mobile phone, home phone and super-fast broadband services across the UK, we work hard to understand our customers’ needs and create packages that meet them. As you help to provide outstanding value and a range of brilliant products, you’ll bring our fantastic customer service to life. And you’ll be valued and rewarded for what you do.

As a Sales Services Advisor, you will be resolving customer exceptions, by fact finding to understand why their online purchases have not gone through. It will be down to you to help our customers get what they need, by selling the benefits of our products whilst ensuring a high level of customer satisfaction. You will be dealing with both inbound and outbound calls, and it’s important that you’re comfortable with promoting new services. So, what are we looking for?

Asking all the right questions, you’ll listen carefully to their answers to find out exactly what they need. As you gain their trust and raise their interest, you’ll tell them about the benefits of the full range of Virgin Media products and services - you’ll have experience in sales and the ability to meet monthly targets. You’ll be a problem solver with great communication skills and a passion for customer service. You’ll be happy to work on your own but also as part of a team.

Our targets are challenging, yet rewarding, and we need you to put in 110%. Don’t worry, though, we’ll help with full product knowledge during our comprehensive induction training course, there’s also plenty of ongoing coaching and support to help develop you and your career!

Here are a few of the benefits you can expect in return;

* 25 days’ holiday each year, rising to 28
* Your birthday off, every year!
* Personal company funded medical plan
* Performance related bonus opportunities
* Contributory pension scheme
* Share plans
* Life Assurance, Personal Accident Insurance and Income Protection
* Employee Assistance Programme
* Team Rates - offers, deals and perks on mobile, broadband, TV and home phone services
* Tribe - get money off loads of products, services and experiences from Virgin Group companies

Your desk is ready for action; all that’s missing is you!

Ready to TURN IT ON?