Finance Business Partner - Customer Contact (12 Month FTC)


Location: Hook


Finance Business Partner - Customer Contact Centres (12 Month FTC)

Location: Hook/Hammersmith

This is an exciting time to join Virgin Media as a Finance Business Partner. You will proactively partner with the Contact Division and will be critical in evaluating the impact of proposed changes to call volumes, sourcing mix, and performance indicators determining cost.

So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a huge programme to extend our ultrafast broadband network and brilliant Virgin TV to 17 million homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.
Your duties will be wide ranging, but ultimately you will be responsible for:

* Sourcing mix review, analysis and recommendations
* End-to-end responsibility for all resourcing cost from planning through to recognition
* Preparation of adhoc business cases and supporting documentation, pre and post analysis of major initiatives
* Regular attendance at Contact Directors’ team meetings to present financial results
* Key financial point of contact for senior members of the Contact teams
* Monthly reporting of Contact Opex, including tracking Risks & Opportunities
* Supporting the team with Monthly / annual / ad-hoc reforecasting and budgeting
* Supporting Capex & IC case development and review
Everyone in our Finance team has a proactive approach to work, with a keen eye for detail and the ability to deliver to deadlines. If you join us as a Finance Business Partner we would want you to have:
* Strong planning and control discipline
* Commercial acumen built-up through experience
* Proven ability to provide insightful delivery
* Straightforward, simple and open communication style
* Great team player with an ability to connect people to a purpose/vision
* Self motivated, setting an example for others to follow
* IT - good Excel modelling, Powerpoint and Word skills are required
* Use of Financial systems (CPR / Essbase / Oracle) - key deliverability for reporting and planning
* Qualified accountant with multi-functional commercial experience
Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products ad Virgin brands!

Come and be a part of something special. Join us!