Customer Service Advisor - Manchester

Manchester

Location: Manchester

Consumer

Salary: £16,500 + performance related bonus opportunities + amazing benefits

Customer Service Advisor - Full Time

Manchester
Location: Wythenshawe

£16,500 + performance related bonus opportunities + amazing benefits

Start dates - 27th November & 4th December

There are two separate shift patterns for this role.

You will be working 37.5 hours per week, between the hours of 12pm to 8pm Monday to Friday and Saturday shifts between 9am to 6pm, working 5 days out of 7.

Or

You will be working 37.5 hours per week on a rotational shift pattern basis between 8am to 8pm Monday to Friday and Saturday shifts between 9am to 6pm, working 5 days out of 7.

Friendly Font of Knowledge - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.

It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. So if you join us as a Customer Service Advisor, get ready for something new.

Calling a company with a question nowadays can feel like hard work. But not Virgin Media. We want our customers to be delightfully surprised by how easy and helpful contacting us is. That’s where you come in. You’ll keep going until you’ve found the answer to every question and our customer puts the phone down happy. And before they go you’ll make sure they know all about our latest offerings and anything else they might need that will entice them into upgrading or making a new purchase.

You’ll already have a taste for giving great customer service and understand what it takes to send customers away happy and with the right product encouraging them to come back for more amazing service! You’ll need some basic computer skills too. But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers. In return we’ll give you coaching, training and one-to-one development.

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work - and we offer impressive benefits too.

Here are a few of the benefits you can expect!

* 25 days’ holiday each year, rising to 28
* Your birthday off, every year!
* Personal company funded medical plan
* Performance related bonus opportunities
* Contributory pension scheme
* Share plans
* Life Assurance, Personal Accident Insurance and Income Protection
* Employee Assistance Programme
* Team Rates - offers, deals and perks on mobile, broadband, TV and home phone services
* Tribe - get money off loads of products, services and experiences from Virgin Group companies

We get bucket loads of applications, so we ask you to only apply for one role in one location at a time. If you’re unsuccessful, you’ll need to wait six months before applying for the same job again. If it’s a different job though - then go for it!

Your desk is ready for action; all that’s missing is you!

Ready to turn it on?