Customer Complaints Advisor - Manchester


Location: Manchester


Salary: £19,400 + performance related bonus opportunities + amazing benefits

Customer Complaints Advisor

Location: Wythenshawe

Start date - 20th November 2017

£19,400 + performance related bonus opportunities + amazing benefits

Full time rotational shift pattern of 37.5 hours per week between 8am-8pm Monday to Friday and Saturday 9-5pm

At Virgin Media we pride ourselves on providing great service and getting great results. It’s about doing things differently and changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp, conscientious and put the customer at the heart of everything they do. So if you join us as a Customer Complaints Advisor, get ready for something new.

We love our customers and we hate if they are not completely happy with our service. So when such customers contact us, you’ll see if you can make things right. It’s all about listening and analysing to ensure you can turn a negative situation into a positive experience, As well as demonstrating first class communication skills to ensure our customers feel informed and confident that they are being looked after. As part of the Customer Complaint team, you’ll be expected to deliver a prestige service to all of our customers whilst also handling high level, escalated customer complaints.

As a friendly, confident customer service advisor you already know the importance of building rapport and finding the right solution. You’ll keep going until you’ve found an acceptable outcome and understand the importance of taking ownership. In fact, you’ll give it your all.

To be successful in this role and provide a first class service, you’ll need excellent written and verbal communication skills as there are many different ways to communicate with our customers. The ability to remain calm under pressure is one of the keys to success as is having the ability to juggle a varied workload. Confidence in navigating computer systems is also important as well as being comfortable working within a targeted environment. But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers. In return we’ll give you coaching, training and one-to-one development. We’ll work with you to help you achieve your targets and support you in identifying and securing service enhancements through the use of effective analytical and communication tools.

Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too.

Here are a few of the benefits you can expect!

* 25 days’ holiday each year, rising to 28
* Your birthday off, every year!
* Personal company funded medical plan
* Performance related bonus opportunities
* Contributory pension scheme
* Share plans
* Life Assurance, Personal Accident Insurance and Income Protection
* Employee Assistance Programme
* Team Rates - offers, deals and perks on mobile, broadband, TV and home phone services
* Tribe - get money off loads of products, services and experiences from Virgin Group companies

Ready to turn it around?