The Way We Are
It’s not easy to put into words what’s behind the way we look after our customers. Or the idea behind a new product or service. Or even what makes Virgin Media what it is. But our people vision, beliefs and values do a pretty good job.
People vision
We're creating a place where people love to work. And we’re growing a community of people who feel valued and inspired to deliver a brilliant customer experience every time.
We believe that…
- To look after our customers and shareholders, we need to look after our people
- Diversity in spirit and character, as well as social diversity, should always be encouraged
- Our customers should be at the heart of everything we do
- You should always see the best in people and trust them to do the right thing
- It’s okay to make a mistake
- Equal opportunities and a healthy work/life balance should be available to all
- We should deliver results and make a difference
- We’re uniquely placed to make a difference for our customers, by providing the best in communication & entertainment services
Our values
Human – Behaving with integrity, honesty, respect and empathy. Treating others as they would like to be treated and valuing everyone's contribution.
Drive – Having an ambition to succeed, focused on delivering results and exceeding customer expectations. Every time.
Freedom – Feeling enabled and empowered to be the best that we can be, free to do the right thing for our customers and for each other.
Courage – Making our own decisions, seizing the moment and taking responsibility for our actions. Be bold, act fast.
Fun – Creating a climate where being at work is enjoyable.
Profiles
What’s our apprenticeship scheme really like? Here’s your chance to hear it from the Hero’s mouth.
We're creating a place where people love to work.