Our Vision and values
Our values are at the heart of everything we do, whether it’s creating a new service for our customers or how we look after our team. Here they are:
Value for money
For us, that's about offering more for your money, not cutting corners. It's every Virgin company's magic tool.
What does this mean for our people?
- Delivering more than our customers (internal and external) expect
- Finding new ways to work smart
- Getting the best from our colleagues
- Managing a team that people aspire to work for
- Being inventive about how we reward people
Good quality
Going that little bit further in everything we do.
What does this mean for our people?
- Giving people the time to think and pay attention to detail
- Recruiting the right people, with a healthy dollop of Virgin personality
- Giving everyone a fun and comfortable working environment
- Going the extra mile as a matter of course
- Delivering on our promises
Brilliant customer service
This means delivering amazing customer service, inside and out. Treating each other with respect and empathy is at the heart of every Virgin company.
What does this mean for our people?
- Looking after our staff just as carefully as we look after our customers
- Convincing everyone that they work in customer service, regardless of what they do
- Giving people permission to be themselves
- Being consistent, friendly and human
- Thinking of new and better ways to do things
Innovative and challenging
Supporting creativity and challenging convention and freedom is a huge part of what it means to be Virgin.
What does this mean for our people?
- Being creative
- Shaking up the competition
- Being a breath of fresh air in our sector
- Giving everyone an opportunity to voice an opinion
- Making it clear that there's no such thing as a silly idea
- Steering clear of hierarchy
Fun
More than any other element, fun is the secret of Virgin's success.
What does this mean for our people?
- Having a sense of humour
- Occasional gags at a competitor's expense
- Celebrating success together
- Ensuring we can all enjoy a decent work/life balance
- Avoiding blame culture, because it's OK to make the odd mistake
