The way we are

How we do things

It’s not easy to put into words what’s behind the way we look after our customers. Or the idea behind a new product or service. Or even what makes Virgin Media what it is. But our people vision, beliefs and values do a pretty good job.

People vision

We're creating a place where people love to work. And a community of people who feel valued and inspired to deliver a brilliant customer experience every time.

We believe that…

• To look after our customers and shareholders, we need to look after our people
• Diversity in spirit and character, as well as social diversity, should always be encouraged
• Our customers should be at the heart of everything we do
• You should always see the best in people and trust them to do the right thing
• It’s okay to make a mistake
• Equal opportunities and a healthy work/life balance should be available to all
• We should deliver results and make a difference
• We’re uniquely placed to make a difference for our customers, by providing the best in communication & entertainment services

Our values

Human  

Behaving with integrity, honesty, respect and empathy. Treating others as they would like to be treated and valuing everyone's contribution.

Drive

Having an ambition to succeed, focused on delivering results and exceeding customer expectations - every time.

Freedom

Feeling enabled and empowered to be the best that we can be, free to do the right thing for our customers and for each other.

Courage

Making our own decisions, seizing the moment and taking responsibility for our actions. Be bold, act fast.

Fun

Creating a climate where being at work is enjoyable.